Privacy
The Willow Tree | Speech & Language Therapy
Last updated: 12/11/2026
The type of personal information I collect
I currently collect and process the following information:
Personal identifiers and contacts (for example, name and contact details) at initial contact (e.g., using the Contact form).
Later, with your consent, we will also process more sensitive information about a client’s presentation including their health, education, family history, developmental history, speech and language development, social-emotional development, etc.
How I get the personal information and why I have it
The personal information I process is provided directly by you for one of the following reasons:
To allow me to contact you directly after completing the Contact Us form
It is gathered during the initial consultation phone call and at assessment to ensure I have a thorough understanding of the client’s presentation.
Information about the client’s progress is gathered throughout the therapy process.
I use the information that you have given in order to inform my speech and language therapy intervention for the individual client.
I will not share any of your information unless I have permission to do so (e.g., with other professionals working with the client).
Your information is processed under the lawful bases set out in Article 6 of the General Data Protection Regulation (GDPR). I process your data only with your consent so you can take advantage of my services. You are able to remove your consent at any time by contacting me at caroline@thewillowtreeslt.co.uk.
How I store your personal information
Your information is securely stored at all times. I keep all personal information for the duration you are a client with me at The Willow Tree SLT and for 1 year afterwards. We will then dispose of your information securely.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask me for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at caroline@thewillowtreeslt.co.uk if you wish to make a request.